Customer Services

Princesshay has a lost child scheme called 'Little Shoppers Stay Safe'.

If you would like to obtain a Stay Safe wristband for your child, please visit the Visitor Information and Tickets office in Dix's Field. 

All you need to do is make sure your child is wearing the wristband when you are shopping in Princesshay. Then show your child how to find the bear. You will find several of the shops and restaurants in Princesshay displaying window stickers featuring the Little Shopper Bear.

If your child is lost, he or she should go to one of the stores or restaurants displaying the stickers and wait next to the bear. 

Please call the Princesshay security team on 01392 456548, who will then help you find your child by visiting the stores and restaurants displaying the Little Shopper Bears.