FAQs

 
 
Q: 
Where is the nearest tourist information centre?
A: 

The new Exeter tourist information centre is located next to the Princesshay car park in Dix’s Field.

 
Q: 
Do you provide wheelchairs and electric scooters?
A: 

A shopmobility office is located on the ground floor of the Princesshay car park. The opening hours are Monday to Friday 9.30am to 4.30pm and Saturday 10am to 4pm.

 
Q: 
Are there parking facilities for disabled people?
A: 

Yes, there are disabled parking bays in Princesshay car park.

 
Q: 
Is there designated cycle parking?
A: 

Yes, cycle parking facilities are located in Bedford Street, the corner at Bedford Street and Roman Walk, Southernhay West and Blue BoySquare.

 
Q: 
Is there a designated motor cycle facility?
A: 

There is motor cycle parking in Broadwalk House car park in Southernhay.

 
Q: 
Where is the disabled toilet?
A: 

The disabled toilet is located on the ground floor of St Stephen’s House at 9 Catherine Street.

 
Q: 
Where are the public toilets?
A: 

The underground public toilets can be found in Catherine Square.

 
Q: 
Can you smoke in the development?
A: 

The whole of Princesshay is a non-smoking area.

 
Q: 
What time does the car park close?
A: 

Princesshay car park closes at 9.30 pm.

 
Q: 
What banks and building societies do you have in the development?
A: 

Cheltenham and Gloucester and Nationwide.

 
Q: 
Are there parent and child changing facilities?
A: 

Parent and child changing facilities are located on the ground floor of St Stephen’s House at 9 Catherine Street.

 
Q: 
What are the opening hours at Princesshay?
A: 

Our shopping hours are Monday to Saturday 9am to 6pm, except Thursday 9am to 8pm, and Sunday 10.30am to 4.30pm.

 
Q: 
What times will the stores be open on Bank Holidays?
A: 

Bank holiday opening hours are 10 am to 5 pm.

 
Q: 
Do you have ATM machines?
A: 

Cheltenham and Gloucester and Nationwide have ATM machines

 
Q: 
Is there a post office in the development?
A: 

Yes, the post office is located in Bedford Street.